Glossary - I

An intensive, hands-on training program that teaches participants basic and advanced IT skills in a short period of time.

Ongoing training measures to expand and update IT knowledge and skills.

Various services that IT professionals offer to companies, including support, consulting, maintenance and system installation.

General support and assistance in using IT systems, from troubleshooting to implementing software and hardware.

Special programs that help people without previous IT training to acquire new skills and enter the IT industry.