Start Your IT Support Career

Introduction: Why an IT Support Training?

The IT industry has long been one of the most stable and fastest-growing sectors worldwide. With the increasing digitization and continuous introduction of new technologies, the demand for qualified IT professionals, especially IT support specialists, is higher than ever. Almost every company globally—whether a small startup, a medium-sized business, or an international corporation—needs a solid IT infrastructure to operate successfully and securely. These systems must not only be built but also maintained and continuously improved to keep up with rapid technological advancements.

This is where the role of an IT Support Specialist comes into play. As an IT professional, you ensure that all technical systems function smoothly, resolve any issues that arise quickly, and provide employees with the technical support they need. IT support is essential not only for day-to-day operations but also for a company's long-term success. Technical outages can often lead to significant costs and severely impact a team's efficiency—making IT support a crucial pillar in any modern work environment.

But how do you break into this exciting and future-proof field? The path to an IT career can seem complicated, especially for beginners or career changers without prior knowledge. Many people are put off by the idea of studying IT theory for years. The good news: today, there are many ways to enter the IT world without a lengthy course of study. Modern training formats like IT support training or an intensive IT support bootcamp at Neue Fische offer a practical, compact, and efficient alternative to traditional training paths. They are designed to equip you with the essential skills needed to quickly enter the profession in just a few weeks.

Interested in becoming an IT Support Specialist? Join our Bootcamp here.

What is IT Support Training?

IT support training provides the essential knowledge and practical skills needed to succeed as an IT Support Specialist. The training is comprehensive and covers crucial areas such as network technology, hardware maintenance, software installation, and support methods. One aspect that makes this profession particularly interesting is the balance between technical expertise and social competence. IT support isn’t just about technical know-how; it’s also about how you support clients and employees in solving their problems. The combination of technical and communication skills is essential to operate effectively and professionally as a problem-solver.

Traditional IT training often takes several years and is highly theory-based. In a practical IT support bootcamp like Neue Fische, however, the focus is on teaching the essential skills in a short time and applying them through exercises and projects. This means that after completing the training, you will be able to solve real technical problems and navigate a professional environment confidently. Practical exercises and realistic case studies prepare you optimally for everyday work. A bootcamp offers you the chance to acquire the knowledge you need to enter the profession in a short amount of time—ideal for anyone looking for a fast and efficient way into the IT industry.

Quick Entry with an IT Support Bootcamp

An IT support bootcamp at Neue Fische is specifically designed for people who want to quickly integrate into the IT world. A significant difference from traditional training is that a bootcamp is extremely hands-on and focuses on the core content that is in demand in the job market. The time saved is enormous: while traditional training or a degree often takes several years, a bootcamp only lasts a few weeks. However, the courses are so intense and focused that they offer you comprehensive, practical training within this short time frame.

Another advantage of a bootcamp is the intensive learning environment. You work in small groups and are supported by experienced coaches who have extensive experience in the IT industry themselves. This personal support and direct assistance allow you to quickly resolve questions that arise and implement learning content immediately. In addition to technical skills, an IT support bootcamp also teaches valuable soft skills such as problem-solving strategies, teamwork, and customer communication. This combination of theory and practice is ideal for preparing you for the working world and giving you the confidence you need to start your new career.

IT Support Specialist Training at Neue Fische: What to Expect

The IT Support Specialist Training at Neue Fische offers an ideal mix of theoretical fundamentals and practical applications. The close collaboration with partner companies is particularly valuable. These partnerships make it possible to continuously adapt the training program to the needs of the job market. Companies provide input on the most in-demand skills, tools, and technologies, and Neue Fische incorporates these into the training. The result is a training program that aligns with real requirements and provides you with exactly the knowledge employers are looking for.

During the training at Neue Fische, you will be trained in various topics, including troubleshooting, network setup, IT security, and customer communication. The practical projects allow you to apply what you've learned directly and tackle real challenges. Unlike many other training formats, Neue Fische places a strong emphasis on preparing you for the workplace. This means that you don’t just accumulate theoretical knowledge; through projects and realistic case studies, you also gain the confidence you need to act professionally in any situation.

Through the varied structure of the training, you gain both the theoretical knowledge and practical experience required for a career as an IT Support Specialist. By the end of the program, you’ll be able to independently analyze and solve technical problems, set up networks, and apply IT security measures. Communication with customers is also part of the skills taught, so you’ll be well-prepared to work in a team or directly with users.

Why a Career in IT Support? Benefits and Opportunities

A career as an IT Support Specialist offers not only a stable professional outlook but also numerous benefits and development opportunities. The continuously growing demand for IT experts is just one of the reasons why this profession is so attractive. In an increasingly digital world where technical systems are indispensable, the demand for qualified IT support staff is continuously increasing. Here are some of the key reasons why IT support is a great career option:

• Stable Job Prospects: The IT support sector is one of the few industries that continues to grow regardless of economic fluctuations. The demand for IT Support Specialists remains stable, offering long-term career prospects.

• Varied Tasks and Challenges: As an IT Support Specialist, you will face a wide range of technical problems and challenges. No two days are the same, as new, varied tasks are constantly coming your way. This variety keeps the job exciting and gives you the chance to constantly learn new things and develop your skills.

• Good Advancement and Training Opportunities: IT support is often the entry point into a successful IT career. Many IT Support Specialists later choose to specialize in areas such as network technology, IT security, or system administration. The foundational knowledge and experience you gain allow you to continue training over time and move up to higher positions.

• Flexibility and Work-Life Balance: A major advantage of many IT support positions is the option to work remotely or with flexible hours. Since IT issues can often be resolved regardless of location, many companies offer flexible working models that provide a good work-life balance. This is especially attractive for people with family obligations or for those who value a balanced work-life approach.

• Attractive Salary Prospects: IT Support Specialists are well-compensated, and salaries increase with experience and specialization. The combination of high demand and attractive advancement opportunities makes the profession a financially rewarding career choice.

Contents of the IT Support Training at Neue Fische

The contents of the IT support training at Neue Fische are specifically tailored to the demands of the modern job market. Our training concept covers all essential topics needed for entry into the profession and provides practical training in the following areas:

• Network Technology: Networks are the backbone of any IT infrastructure. You’ll learn the basics of network technology and how to build, maintain, and secure LAN/WAN systems.

• Hardware Maintenance and Configuration: Maintaining and configuring laptops, PCs, and servers are core competencies of an IT Support Specialist. You’ll be trained to maintain and configure various hardware components.

• Software Installation and Configuration: The installation and configuration of operating systems such as Windows and Linux, as well as virtualization basics, are part of the training. This enables you to ensure that systems run smoothly and meet requirements.

• Support Methods and Communication Techniques: Working with users is an important part of IT support. You’ll learn how to communicate efficiently and solution-oriented to quickly and customer-friendly resolve technical issues.

• IT Security: IT security is an increasingly important topic, especially in times of increasing cyber threats. In training, you’ll receive an introduction to the basics of network security and learn how to create a secure IT environment.

In addition to the technical topics, the program includes practical exercises and projects that help you apply what you’ve learned directly. Our hands-on approach prepares you optimally for your career entry and gives you the confidence you need for your success.

Who is the IT Support Specialist Training For?

The IT Support training at Neue Fische is suitable for a wide target audience, including:

• Career changers seeking a new professional challenge and wanting to start their career in IT.

• Tech enthusiasts who want to turn their passion for computers and networks into a profession.

• Young professionals looking for a secure and future-oriented career with attractive financial prospects.

• Communicative and patient personalities: In IT support, you often work with users, so patience and communication skills are advantageous.

How Do I Register for the IT Support Bootcamp?

Registering for the IT Support Bootcamp at Neue Fische is easy. On our website, you’ll find all the information on registration and have the option to book a free consultation. Many of our courses are eligible for funding through an education voucher, so you may even receive full financing for the training.

Conclusion: Start Your Career as an IT Support Specialist with Neue Fische

An IT support training or an IT Support Specialist Training at Neue Fische is the perfect start for a secure, exciting, and fulfilling career in IT. Whether you want to enter the profession directly or specialize later—with our practice-oriented training, you’re well-prepared.

History of IT Support in the UK and the DACH Region

The profession of IT Support Specialist has evolved significantly in the UK and the DACH region (Germany, Austria, Switzerland) since the early days of computer technology. In the 1980s and 1990s, as computers began to appear in companies, there was an increasing need for professionals to help maintain and repair these new technologies. In the UK, IT support was quickly recognized as a key role in helping companies adopt new technologies. The DACH region followed, with Germany particularly developing a high demand for qualified IT professionals due to its strong industrial and corporate sectors. Austria and Switzerland also created a high demand for IT support personnel, especially in their significant banking and service industries.

Today, IT support is an indispensable part of business strategy in these regions, with specializations in IT security, network technology, and customer support. The demand for IT Support Specialists in the UK and the DACH region is steadily increasing as companies continue to adopt digitization and cloud solutions.

Salaries of IT Support Specialists in the UK and the DACH Region

Salaries for IT Support Specialists vary by country and experience. In the UK, the average annual salary for entry-level IT Support Specialists is around £25,000 to £35,000, with senior positions potentially earning over £45,000. In the DACH region, salaries are similarly high. In Germany, the average starting salary for IT Support Specialists is around €35,000 per year, with potential increases to €50,000 or more for experienced roles. In Switzerland, salaries are the highest, often starting at around 55,000 Swiss Francs and potentially exceeding 80,000 Swiss Francs for experienced specialists.

In Austria, the annual salary ranges from €30,000 to €45,000, depending on the company and specialization. These attractive salary prospects show that IT support not only offers a stable career perspective but is also a lucrative career choice.

Interested in becoming an IT Support Specialist? Join our Bootcamp here